Workspace
Billing & Plans
Compare plans, upgrade your subscription, and manage your billing details.
Plan comparison
| Feature | Starter Free | Growth £99/mo | Pro £299/mo |
|---|---|---|---|
| SKU limit | 50 | 2,000 | 10,000 |
| Sales channels | 1 | 3 | Unlimited |
| Team members | 1 (owner) | 5 | 15 |
| Stock locations | 1 | 3 | Unlimited |
| Purchase orders | ✓ | ✓ | ✓ |
| CSV import / export | ✓ | ✓ | ✓ |
| Stock Value report | ✓ | ✓ | ✓ |
| Sales Velocity report | — | ✓ | ✓ |
| Supplier Performance report | — | ✓ | ✓ |
| Catalogue links (shared views) | — | — | ✓ |
| API access | — | ✓ | ✓ |
| Barcode & label printing | ✓ | ✓ | ✓ |
| Audit log | 30 days | 1 year | Unlimited |
| Email support | Community | Priority email | Priority + phone |
Annual vs monthly billing
Both Growth and Pro plans are available on a monthly or annual billing cycle. Annual plans are billed upfront and include a discount of two months free (equivalent to approximately 17% off):
- Growth annual — £990/year (equivalent to £82.50/month, saving £198/year).
- Pro annual — £2,990/year (equivalent to £249.17/month, saving £598/year).
You can switch between monthly and annual billing at any time from the billing portal. If you switch from monthly to annual mid-cycle, you will be charged the annual amount and your billing date will reset.
Upgrading your plan
- Go to Settings → Billing.
- Click Upgrade plan next to the plan you want.
- Select monthly or annual billing.
- Enter your payment details (credit or debit card) and confirm.
Upgrades take effect immediately. You will be charged a prorated amount for the remainder of your current billing cycle, then the full amount on your next renewal date.
Downgrading your plan
You can downgrade at any time, but you will need to reduce your usage to fit within the lower plan's limits before the downgrade takes effect. For example, if you are on Growth with 500 SKUs and want to downgrade to Starter (50 SKU limit), you will need to archive or delete 450 products first.
Downgrade requests are processed at the end of your current billing period. You will retain your current plan's features until then.
Managing your billing details
Go to Settings → Billing and click Manage billing to open the Salync billing portal. From there you can:
- Update your payment method (card details).
- View and download past invoices.
- Change your billing email address.
- Add a company name and VAT number to your invoices.
- Switch between monthly and annual billing.
What happens when you cancel
You can cancel your subscription at any time from the billing portal. When you cancel:
- Your plan remains active until the end of your current billing period. You will not be charged again after that.
- At the end of the billing period, your account is downgraded to Starter (free). If your catalogue exceeds 50 SKUs, all products above that limit will be set to Archived — they are retained but inaccessible until you upgrade again.
- Channel connections above the Starter plan's 1-channel limit will be disconnected. Your listings on those channels will not be automatically ended — you will need to manage that on the channel side.
- Your data is retained for 12 months after cancellation. After that, it will be permanently deleted. If you resubscribe within 12 months, your data is fully restored.